True Value Pest Control is proud to celebrate 21 years of practicing with quality, integrity, respect and value. In celebrating this milestone, we want ot take this time to thank you for your continued buisness and support. At True Value Pest Control, we are committed to exceeding our clints' expectations through superior performance. Feedback is an imprtant aspect in helping us achieve these results. To that end, we would value your participation in fiiling out this client satisfaction survey. Your responses will enable us to continue to improve the quality of our pest control survices we provide to you. This survey will only take a few minutes of your time. However, please feel free to expand upon your answers in the provided box at the end of this survey. The more inforamtion we have, the better we will be able to evaluate your responses. Please do not hesitate to call us with any questions or concerns. We appreciate your buisness and thank you for your participation.
Sincerely,
Roy Rocha
Owner/Operator
Directions:
Place a checkmark in the box next to each item that best describes your needs and/or how we are doing as your pest control survice provider.
1. How can we at True Value Pest Control maximize our effectiveness in addressing your needs?
Increase levels of communicationIncreased responsiveness to customer complaintsHuman resources management and consulting; employee recruitment; performance measurements; strategic and/ or long range planning and developmentSchedule serives promptly2. Please rate us on our service quality and delivery by placing a checkmark in the box that best describes your view, with
5 being excellent and 1 being below average.
A.Serive Quality 1 2 3 4 5 N/A
Serive Quality 1 2 3 4 5 N/A 1. Office staff answered/returned phone calls promptly
Office staff answered/returned phone calls promptly 2. Was out office staff courteous and knowledgeable?
Was out office staff courteous and knowledgeable? 3. Pest control and pest management advice
Pest control and pest management advice 4. Was our office staff helpful in scheduling your appointment?
Was our office staff helpful in scheduling your appointment? 5. How would you rate our web site?
How would you rate our web site? 6. How would you rate our company image? (uniforms, company vehicles, etc.?
How would you rate our company image? (uniforms, company vehicles, etc.? 7. We have communicated our fees and billing policies
We have communicated our fees and billing policies 8. How would you rate our billing and/or payment process
How would you rate our billing and/or payment process B.Serivce Delivery1 2 3 4 5 N/A
Serivce Delivery1 2 3 4 5 N/A 1. We resolve issues to your satisfaction
We resolve issues to your satisfaction 2. Thoroughness in explaining serivice
Thoroughness in explaining serivice 3. We have been helpful in providing innovative ideas and creative solutions?
We have been helpful in providing innovative ideas and creative solutions? 4. Throughness in inspection
Throughness in inspection 5. We are responsive to your requests
We are responsive to your requests 6. Was your Service Technician prompt, courteous and knowledgeable?
Was your Service Technician prompt, courteous and knowledgeable? 7. Our services are of value
Our services are of value 8. Confidence that your pest issues are being resolved effectively
Confidence that your pest issues are being resolved effectively 9. You recieve the services you need from us
You recieve the services you need from us10. Overall quality of service
3. Would you refer our company/serivice to a family member, friend, neighbor or co-worker?
If yes, please provide contact information: Name:Address:CityStateZipPhone: If No: Why? Please provide a brief summary:Additional Comments:Thank you so much for being our valued costomer! After completion of your client questionnaire please fill
in the following information to recieve your 20% discount on your next scheduled service.
Name: Address:
Address:CityStateZip Phone:
1-800-292-2404
